ICBC Autoplan Services

ICBC Autoplan and Claims

Since 1974, the Insurance Corporation of British Columbia (ICBC) has been the province’s sole provider of Basic Autoplan coverage. Basic insurance provides the minimum amount of insurance coverage you need to legally operate your vehicle, providing you with $200,000 Third Party Liability coverage and, in the event of an accident, covers injury-related medical expenses – no matter who is at fault. You can purchase optional coverage for your automobile through ICBC or from several different private carriers. You can increase your Third Party Liability coverage to $5,000,000, and add Collision and Comprehensive protection to suit your needs.

To learn more about ICBC Coverage Options, click on the following link: ICBC Coverage Options.

To learn more about Private Auto Insurance Options, click here: LPI Private Auto

You can also explore enhanced 24/7/365 Accident Coverage (not just while driving) at this link: AIG Accident Protector

Important ICBC Updates

As of April 13th, ICBC is increasing the the Optional Distance Based Discount eligibility from 10,000KM to 15,000KM. With this change more customers will now receive a minimum 10% discount. The less you drive, the more you save! This enhanced program will now be called the “Basic Distance-Based Discount.”

As of September 1, 2019, ICBC moved to an insurance model that’s more driver-based. What’s changed? Driving experience and crash history now have a bigger impact on your premiums than they used to.

We have listed ICBC Claims contact and multilingual services info below.

ICBC Dial-a-Claim Services are available 24/7/365:

For Service in Lower Mainland, Call: T. 604.520.8222

For Service elsewhere in BC, Canada and the U.S., Call Toll Free: 1.800.910.4222

ICBC also provides free translation services in 170 languages. You can be connected to an interpreter when you call Dial-a-Claim at the above numbers. Upon your request, ICBC customer service will connect you to an interpreter in a few minutes.

Cantonese and Mandarin speakers can have service in their language 8AM – 8PM, 7 Days a Week by Calling: 1.855.813.2121

Punjabi speakers can have service in their language during these same hours 7 Days a Week by Calling: 1.866.906.6163.